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At ALC Engraving we take pride in our quality products and services and we
value our relationship with you.
If at any time you feel our products do not meet your needs please return
the item by following our e-commerce return policy within the applicable 30 day
period.
How to Return a Product Purchased from our ALC Engraving
·
No e-commerce returns will be accepted without a
Return Authorization Number (RMA).
·
A Return Authorization may be requested up to 30
days from the invoice date.
·
Returns and refunds are only accepted for items
purchased via sales@alcengraving.com.
·
Items must be returned in its original condition
and including the original packaging.
·
Items that have been altered will not be
accepted.
·
It is highly suggested to use a traceable
shipping method for all returned items.
·
If an item is being returned for credit, no
credit will be issued until the item has been inspected.
·
Shipping and handling charges are not
refundable. The customer is responsible for all shipping charges and insurance
on all return shipments.
·
Any deviation from the return policy outlined
above will result in a delay of your refund, additional restocking fees or
refusal of your return.
·
Return to: ADDRESS.
Please make sure the RMA# is on the outside of the box for all returns.
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